
E-commerce

merchants heard
people on the team

Owen Gallagher
Co-founder
The problem
A twelve-person team was reading every merchant email themselves and still missing patterns.
What changed
Typeform and Gmail feed every request into Cadrell. The founders review the ranked themes once a quarter.
Results
Quarterly planning takes one afternoon. The roadmap is shared with merchants, and the support inbox is quieter because people can see what is coming.
Owen Gallagher


