Product teams at 1,200 companies hear their customers with Cadrell
Product tour
From first email to shipped, in one place.
Pick a screen. The numbered notes show what each part does, and they cycle on their own if you just watch.
Every request, in one inbox
Emails, chats, Slack threads and form entries land in one place, already merged and sorted by the revenue behind them.
Each request shows how much ARR is asking for it, so the loudest customer doesn't win by default.
Who it is for
Support
Log feedback without leaving the ticket.
A tag in Intercom or Zendesk sends the conversation to Cadrell with the account attached. Rules route it to the right team.
Product
Plan from what customers actually said.
Every theme keeps the original quotes, the accounts and the revenue behind it, so specs start from evidence.
Leadership
Show the board what is worth building.
Themes ranked by revenue, with the share already shipped, answer the question every quarterly review asks.
Median time from a customer asking to someone owning it, down from 19 hours.
Fewer “is this coming?” tickets once customers can see the roadmap.
Of requesters hear the day their request ships, without anyone writing to them.
Old requests merged into themes in the first month, on average.
Integrations
Amara Okafor
Head of Product
4 h
median triage, down from 2 days
$1.2M
ARR mapped to the roadmap
31
requests shipped in Q3
Read the story →
We used to argue about which customers were loudest. Now we argue about revenue, and the argument takes ten minutes.
Amara Okafor
Head of Product
The renewal flag showed us three enterprise accounts asking for the same export. We shipped it in five weeks and all three renewed.
Rohan Mehta
VP Product
Clinic managers finally see their requests go somewhere. Our NPS comments stopped saying nobody listens.
Sun-hee Park
Product Operations Lead
We are twelve people. Cadrell is the only way we know what 4,000 merchants want without reading every email.
Owen Gallagher
Co-founder
SAML, SCIM and an audit log were the last three boxes on our security questionnaire. Cadrell ticked them before we asked.
Inês Duarte
Chief Operating Officer
Offline mode was never the loudest request. It was the one with the most revenue behind it, and it paid off.
Kwame Asante
Product Manager
For 12 seats and 8,000 runs, Team is the best fit at $120/mo.
Free
For a founder and a couple of teammates getting organised.
Team
For growing teams that want every request in one place.
Business
For companies running product and support at scale.
Enterprise
For organisations with security reviews and custom terms.
Compare every plan
Annual
Questions, answered.
Still deciding? Our team replies within a business day, and a 20-minute call is often enough.
What counts as a seat?
What is an automation run?
What happens if we go over our runs?
Can we pay monthly and switch to annual later?
Do you offer discounts for startups and nonprofits?
Where is our data stored?
Security
SOC 2
SOC 2 Type II
Audited every year by an independent firm. Report available under NDA.
SSO
SAML SSO and SCIM
Azure AD, Okta and Google. Provision and remove people automatically.
EU · US
Data residency
Choose where your workspace lives. Encrypted at rest and in transit.
99.9%
Uptime SLA
Backed by service credits on Enterprise. Live status page for everyone.
Shipped lately.
We ship every two weeks and write down what changed, in plain English.
2.14
New
Shipped-request emails, now with your own template
Write the email that goes out when a request ships, with fields for the customer's name, their original quote and a link to the feature.
2.13
New
Automation builder: multi-step rules and run history
Chain up to ten actions in one rule and see every run, including skips and failures with the reason.
2.12
Improved
Themes view shows the share already shipped
Each theme bar now shows how much of its revenue is covered by work you have already shipped.