Engineering
7 min read
Merging duplicates without losing the customer's words
Why we never summarise a request away, and how Cadrell keeps every quote attached to the theme.
Jonah Feld
Staff Engineer
A merged request is only useful if you can still read what each customer said. Summaries lose the detail that makes a good spec.
How merging works
Cadrell compares new messages to open requests using meaning, not keywords, and suggests a match with a confidence score. Above the threshold it merges automatically; below it asks a person.
Keeping the quotes
Every original message stays attached as a quote with its source, account and date. You can split a merge later without losing anything.
Written by
Jonah Feld
Staff Engineer
One email a month. No filler.
New essays on building from customer evidence, plus what shipped. 9,400 product people read it.