Guides
6 min read
Automations that save our support team 30 hours a month
Five rules we run in our own workspace, with the exact conditions and actions so you can copy them.
Marcus Hale
Customer Success Lead
Our own support team runs five Cadrell automations. Together they handle about 1,200 requests a month without anyone touching them.
Route by topic and plan
Billing questions from Business and Enterprise accounts go to finance with the account’s ARR attached.
Merge from Intercom
Conversations tagged Feedback are matched to open requests automatically above 85% confidence.
Close on ship
When a roadmap item ships, every linked request closes and every requester gets the loop-closing email.
Written by
Marcus Hale
Customer Success Lead
One email a month. No filler.
New essays on building from customer evidence, plus what shipped. 9,400 product people read it.